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How Can Public Relations And Journalism Benefit By Using CRM?

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How Can Public Relations And Journalism Benefit By Using CRM.

CRM is the abbreviation of Customer Relationship Management. This system is widely used all around the globe and its popularity keeps on growing day by day. CRM has all the potential to automatize the way we maintain business management on a daily basis. Such sectors as sales, marketing, and customer service can’t imagine its functionality without this tool. Everybody can benefit with CRM to boost communication, productivity, and cooperation between team members.

When it comes to Public Relations, the situation is slightly different. There are still a lot of PR specialists who prefer to use old-school solutions for handling workflows/spreadsheets, managing a vast amount of data, sending media files, and tracking project progress. Do you know that around 60% of public relations specialists prefer using such a tool as spreadsheets for trading?! Let’s see how CRM can help PR handle working issues. 

The Definition of CRM

Customer Relationship Management is a powerful tool for business. It enables a business owner to build an efficient strategy and boost productivity. By using CRM, a business organization is able to keep focused on its relationships with colleagues, partners, suppliers, service users, and clients. It is wrong to think that only salespeople use CRM in their practice. There are many other sectors, for example, Public Relations, Human Resource, Customer Support Services, that can benefit a lot after implementing this technology.

What Are the Advantages of a CRM Tool in PR/journalism?

CRM system is efficient in eliminating the usage of spreadsheets and notes when it comes to organizing Public Relations Management workflow. These are the tools old-school journalists and public relations specialists use to keep their work well-organized.

Here are seven ways a Journalist or a PR pro can benefit from using CRM technology:

  • Storing/managing your social media contacts

The first advantage of the CRM tool is its ability to manage/store all the social media contacts of your organization in a separate database file. We recommend you use the tool for eliminating multiple spreadsheets created in Excel and storing such data as emails,  correspondence, documents, invoices, media handles, event reminders, and conversations associated with a particular blogger/journalist/influencer in a single place. You must know that your CRM system has a special feature for managing and structuring contacts with tags, which you can customize according to your business needs.

  • Tracking media/business contacts for future follow-ups

As a PR expert, you have to deal with bloggers/journalists/influencers on a regular basis. These are the people you deal with the most. Indeed, it is an essential task, but it is very time-consuming. Thanks to integrating the CRM system into your organization, you’ll automate a lot of tasks, such as scheduling and sending follow-up emails. It is a way to get rid of a long chain of emails between your organization and media contact.

  • Public Relations driven by data

When you perform any kind of business operation, it has to be based on the most relevant data concerning the market, metrics, and analytical results. CRM is able to provide a vast amount of data and assist you in improving the needed correspondences or finding bloggers/influencers who might be interested in your PR services. Do you know that you can even check whether your sent email has been opened or your blog/site has been viewed?! All this helps to make your PR campaign efficient. Besides, you can share your report with the entire team.

  • Integrating various tools within one CRM system

It is possible to integrate several tools for tracking your PR activities on many social media platforms, such as Gmail, Google Analytics, etc. Tracking PR activities with your own business have never been so simple! You will stop wasting your time keeping track of metrics on many different online platforms. CRM provides a dashboard to make your business decisions based on data.

  • Cooperating with your PR team members

The demand for PR experts grows, so many agencies have big teams. By using the CRM tool you can work closely with multiple team members under the same project. You’ll have a clear idea who works under pitching certain media requests, what reporters they deal with, or whether there are people they’ve already reached out to several times. If you do not work on structuring your team workflow, your public relations work will become a real nightmare. CRM is efficient in organizing a big number of conversations with partners, clients, and other media contacts. You won’t find a better approach to communicate with your group and keep everybody informed about the most up-to-date news.

  • Monitoring social media news

When it comes to finding new public relation opportunities, social listening is one of the essential keys to success. The CRM system is able to track the most recent social media news, people’s discussions on forums/chat rooms, conversations about your organization/startup, and information about your top competitors. This data can be efficiently used for identifying the most relevant public relation opportunities. Do not lose your chance to build meaningful relationships with top influencers, bloggers, and journalists in your industry.

  • Boost personal relations with insights

A successful and experienced PR expert knows that his/her success is based on strong relationships built within the organization and outside contacts. We mean your colleagues, clients, social media influencers, and other representatives of the media space. A CRM tool can show the data about all your existing contacts and their preferences in movies, music, literature, etc. Knowing this personal data is essential when it is time to send suitable pitches. Besides, it will help you build a strong bond with your target audience.

Final Words

CRM has vast potential in managing PR workflow and boosting its efficiency. In this article, we have just described the top pros of the tool, but there are much more to discover and implement in your organization. We encourage you to explore this online platform for enhancing pitches, monitoring contacts, tracking social presence, and boosting management within your organization.

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Journalism

From Marketing Success to Inspiring Change

Patricia Cruz

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Gary Ljamin (Lyamin) How to Become the Person You Were Created to Be

In today’s world — where everyone seems to be chasing the next big thing, ticking off goals, and living up to some invisible standard — very few people ever stop and wonder: “Is this really me?” Gary Ljamin (Lyamin) did.

A respected name in internet marketing and a successful entrepreneur, Gary spent years helping brands craft their voices and expand their reach. On the surface, everything looked great. But behind the scenes, something deeper was stirring.

“I’ve been asking myself the big questions since I was a kid,” Gary says. “But it wasn’t until I slowed down that I really started listening to them.”

That pause led to something unexpected: a complete shift in focus. Instead of launching another campaign, Gary wrote a book — one that had been forming inside him for years. The result is How to Become the Person You Were Created to Be, a candid, practical guide to reconnecting with your true self.

The book struck a nerve. Readers from all backgrounds began sharing how it helped them reflect, reframe, and start fresh. And unlike many self-help books that lean on abstract advice, Gary’s message is rooted in lived experience — raw, honest, and incredibly relatable.

We sat down with him to talk about what inspired the book, the heart behind its message, and what he hopes readers will carry with them after turning the final page.

What do you hope people will take away from your book, How to Become the Person You Were Created to Be?

Gary: I think a lot of people live lives shaped by other people’s ideas. Society tells us what success is. Parents, even with the best intentions, pass on their fears and expectations. And somewhere along the way, we lose our own voice.

Some people are lucky — they get guidance early on, encouragement to follow their passions. But most of us grow up carrying wounds, limitations, or beliefs that weren’t even ours to begin with. Those things leave marks. They affect how we see the world — and how we see ourselves.

What I want readers to understand is this: you don’t have to keep performing. You don’t have to wear a mask or live in a role that doesn’t fit. You can just be yourself, fully and without apology. And when you begin to accept yourself, when you learn how to love who you really are, the world around you starts to change too. It reflects that energy right back.

My hope is that this book gives people permission to pause, reflect, and re-align. I want it to help them shift out of autopilot. So they’re not just surviving each day, but really living. That shift made all the difference in my life. And I believe it can do the same for others — if they’re willing to go there.

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Journalism

Your Ultimate Guide to Advertising Week New York 2024: What to Expect This Year

Patricia Cruz

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Advertising Week New York 2024 is upon us, marking its 20th year as one of the biggest events for marketers across the globe. From October 16-19, over 17,000 marketing professionals will gather at the Penn District in Midtown Manhattan for four days of panels, networking, and discussions on the latest industry trends. This year’s key themes? The rise of commerce media, the growing influence of AI, and a renewed focus on sports marketing.

The venue, a multi-story complex formerly known as the Manhattan Mall, has been restructured to improve traffic flow and accessibility following last year’s challenges. With 28 content tracks and multiple zones, navigating the event might seem daunting. But with a solid plan in place—and the help of the Advertising Week app—attendees can make the most of the experience.

What’s New in 2024?

Organizers have revamped the venue, creating distinct zones to help attendees target their interests more easily. At the top level, the Leadership Zone will feature major thought leadership panels, with the CMO Lounge serving as a hub for senior marketers.

“We’ve expanded the Great Minds Stage, which now holds twice the number of people compared to last year,” said Ruth Mortimer, global president of Advertising Week. “Feedback from previous events helped guide this change, and we’ve made it easier to get into those must-attend sessions.”

The ground floor will feature podcast studios and the Entertainment Zone, where stages dedicated to creativity and media will take center stage. For marketers looking to boost their businesses, the new Scale Up Lounge will offer resources on personal branding and business growth.

AI and Commerce Media: Key Themes for 2024

While artificial intelligence was the hot topic of last year’s conference, commerce media has taken center stage for 2024. Retailers, ride-hailing apps, and even airlines are increasingly monetizing their digital platforms by offering ad space—creating new revenue streams in the process.

“Commerce media is exploding. More brands are realizing the potential to generate ad revenue from their high-traffic digital channels,” Mortimer explained. “This is no longer just a retail story; we’re seeing it across verticals like travel and tech.”

Panels on AI will continue to explore its integration into marketing strategies, but it’s clear that the technology has shifted from buzzword to practical application. Brands like Hershey, Under Armour, and Moët Hennessy will discuss their AI-powered approaches to consumer engagement.

Special Guests and Events

Star power will be in full force this week, with appearances from celebrities such as Drew Barrymore, Terry Crews, and Michael Strahan expected to draw big crowds. The Future is Female Awards, sponsored by Spotify, will also make its return, recognizing women who are shaping the future of advertising.

Attendees can unwind at the Terminal 5 wrap party, where Eladio Carrión will perform alongside Latin Mafia and Alex Sensation, closing out the event with energy and excitement.

What’s Ahead for Advertising Week?

As it celebrates its 20th anniversary, Advertising Week has proven its staying power by continuously evolving alongside the industry it serves. From traditional advertising to today’s focus on digital and commerce media, the event has adapted to meet the needs of a changing market. Mortimer summed it up well: “We’ve always been about what’s next, and that keeps us connected to the future.”

The event comes at a time when innovations in advertising technology are accelerating. Among these new developments is the recent launch of Medialister, a next-gen platform designed to simplify editorial advertising. As services like Medialister continue to shape the landscape, marketers are offered more tools to reach their audiences effectively.

With this year’s Advertising Week poised to cover a wide range of topics and provide more networking opportunities than ever before, marketers can expect an action-packed few days of insights and connections.

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Journalism

Mastering the Art of Public Speaking: Overcoming Fear and Becoming a Confident Speaker

Julio Ferguson

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Public speaking is a valuable skill that can open doors to personal and professional success. However, for many, the thought of speaking in front of an audience can be anxiety-inducing. The good news is that with practice and the right techniques, anyone can become a confident and effective public speaker. In this guide, we will explore how to overcome the fear of public speaking and develop the skills needed to master this art.

Understanding the Fear of Public Speaking

Public speaking anxiety, often called glossophobia, is a common fear. It can manifest as nervousness, rapid heartbeat, sweating, or even full-blown panic attacks. Understanding the root causes of this fear is the first step toward overcoming it:

1. Fear of Judgment: Many people worry about how they will be perceived by their audience, fearing judgment or criticism.

2. Lack of Confidence: A lack of confidence in one’s speaking abilities can contribute to anxiety.

3. Perfectionism: Setting unrealistically high standards for oneself can lead to performance anxiety.

4. Past Negative Experiences: A negative past speaking experience can create a fear of repeating that failure.

5. Uncertainty: Not knowing the audience or feeling unprepared can intensify anxiety.

Developing Confidence in Public Speaking

1. Prepare Thoroughly

The more you know your topic, the more confident you’ll feel. Research your subject thoroughly, organize your thoughts, and create a well-structured outline or presentation.

2. Practice, Practice, Practice

Practice your speech multiple times. Rehearse in front of a mirror, record yourself, or present to a trusted friend or family member for feedback.

3. Visualize Success

Mental rehearsal can be a powerful tool. Visualize yourself confidently delivering your speech, receiving positive feedback, and feeling a sense of accomplishment.

4. Control Your Breathing

Deep, slow breaths can calm your nerves. Practice deep breathing exercises before and during your speech to help manage anxiety.

5. Start Small

Build your confidence gradually by speaking in front of smaller, more supportive groups before tackling larger audiences.

6. Focus on Your Message, Not Yourself

Shift your focus from self-doubt to your message and the value you are providing to your audience. Concentrate on how your message can benefit them.

7. Engage with Your Audience

Interact with your audience by making eye contact, asking questions, and encouraging participation. This creates a more engaging and less intimidating atmosphere.

8. Use Visual Aids Wisely

Visual aids, such as slides or props, can enhance your presentation. However, use them sparingly and ensure they complement your message rather than distract from it.

9. Embrace Imperfections

Accept that nobody is perfect, and even experienced speakers make mistakes. Embrace any slip-ups with humor or grace, and keep going.

10. Seek Professional Training

Consider enrolling in a public speaking course or working with a speaking coach to improve your skills and confidence.

Managing Nervousness

Even with preparation and practice, nervousness before speaking is natural. Here are some strategies to manage it:

1. Arrive Early: Arriving early allows you to familiarize yourself with the venue and test any equipment.

2. Use Relaxation Techniques: Deep breathing, progressive muscle relaxation, or meditation can help calm your nerves.

3. Stay Hydrated: Drink water to prevent a dry mouth, which is a common physical manifestation of anxiety.

4. Avoid Caffeine: Limit caffeine intake on the day of your speech, as it can exacerbate nervousness.

5. Focus on Your Message: Keep your attention on the content and value of your speech, rather than your anxiety.

6. Use Positive Self-Talk: Replace negative thoughts with positive affirmations to boost your confidence.

Continued Improvement

Becoming a confident public speaker is an ongoing process. Here are some tips for continued improvement:

1. Record Your Speeches: Recording your speeches allows you to review your performance and identify areas for improvement.

2. Seek Feedback: Encourage constructive feedback from peers or mentors to refine your speaking skills.

3. Set Speaking Goals: Continuously challenge yourself by setting goals for speaking engagements or skill development.

4. Join a Toastmasters Club: Toastmasters International is a renowned organization that helps individuals improve their public speaking skills through practice and feedback.

In Conclusion

Public speaking is a skill that can be mastered with time and effort. By understanding the root causes of your fear, preparing thoroughly, practicing regularly, and implementing confidence-boosting techniques, you can become a confident and effective public speaker. Remember that it’s normal to feel nervous, but with the right strategies and mindset, you can turn that nervous energy into a powerful tool for engaging and inspiring your audience.

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